Subscription & Refund Terms

Last Updated: July 3, 2026

These Subscription & Refund Terms govern paid subscriptions to DiveConnect.ai and are part of our Terms of Service. They describe how billing, renewals, cancellation, and refunds work for your subscription to us.

Note: these terms are separate from the money you earn from your own customers. We do not take a commission on your sales — you are the Merchant of Record for those transactions (see Section 5 of the Terms of Service). These Subscription & Refund Terms concern only the fee you pay DiveConnect for access to the Service.

1. Plans & Pricing

We offer the Service on one or more subscription plans. The features, limits, and price of each plan are shown at the point of purchase. We may change plans, features, and pricing from time to time; changes to the price of an existing subscription are handled under "Price Changes" below.

2. Billing Provider

Subscriptions are billed through our third-party billing provider. That provider may act as the merchant of record for your subscription and may add any applicable sales tax or VAT at checkout. By subscribing, you also agree to the billing provider's terms as they apply to the transaction. Your payment details are handled by the billing provider and its payment processor; we do not store full card numbers on our servers.

3. Free Trials

If we offer a free trial, we will tell you its length at sign-up. Unless you cancel before the trial ends, your subscription will automatically convert to a paid subscription and the first charge will apply. We may limit trials to one per customer and may modify or withdraw trial offers.

4. Renewals

Subscriptions automatically renew at the end of each billing period (for example monthly or annually) at the then-current price, until you cancel. By subscribing, you authorize recurring charges for each renewal period.

5. Upgrades & Downgrades

You may change plans from your dashboard. Upgrades generally take effect immediately, and we may charge a prorated amount for the remainder of the current period. Downgrades generally take effect at the start of the next billing period. Downgrading may reduce features or limits, and content that exceeds the new plan's limits may become unavailable.

6. Taxes

Subscription prices are exclusive of taxes unless stated otherwise. You are responsible for any sales tax, VAT, or similar taxes on your subscription, which may be added at checkout by our billing provider based on your location.

7. Cancellation

You may cancel your subscription at any time from your dashboard settings. Cancellation stops future renewals; your paid access continues until the end of the current billing period, after which the subscription ends. We do not provide partial refunds for the unused portion of a billing period except where required by law.

8. Refunds

Except where required by law or expressly stated otherwise, subscription fees are non-refundable and there are no refunds or credits for partially used periods. If you believe you were charged in error, contact us at admin@diveconnect.io and we will review your request. Consumers in some jurisdictions may have additional statutory rights, which these terms do not limit.

9. Price Changes

We may change subscription prices. If we change the price of your subscription, we will give you advance notice, and the new price will apply from your next renewal after the notice period. If you do not agree to a price change, you may cancel before it takes effect.

10. Non-Payment, Suspension & Delinquency

If a payment fails or your account becomes past due, we may retry the charge, suspend or downgrade your access, and/or restrict features until payment is resolved. We will generally retain your data for a limited period after suspension so you can restore access by paying, but we may delete data after prolonged non-payment, subject to our Data Processing Addendum and legal retention obligations.

11. Changes to These Terms

We may update these Subscription & Refund Terms from time to time. We will post the updated version here and revise the "Last Updated" date above. Material changes affecting your subscription will take effect at your next renewal.

12. Contact

Questions about billing or these terms? Contact admin@diveconnect.io.