Acceptable Use Policy

Last Updated: October 14, 2026

This Acceptable Use Policy ("AUP") sets out what you may and may not do when using DiveConnect.ai. It is part of our Terms of Service. We may investigate suspected violations and, where appropriate, remove content, throttle or suspend access, or terminate accounts.

1. Prohibited Content

You may not upload, generate, publish, or transmit content that:

• is illegal, fraudulent, deceptive, or promotes illegal activity;
• infringes intellectual-property rights, or misappropriates another's trademarks, copyrights, or likeness;
• is defamatory, harassing, hateful, or incites violence, or that sexually exploits or endangers minors;
• contains malware, or is designed to disrupt or gain unauthorized access to systems;
• misrepresents diving qualifications, certifications, insurance, licensing, or safety in a way that could endanger people.

2. Prohibited Conduct

• Accessing accounts, data, or areas of the Service you are not authorized to access, or circumventing security or usage limits.
• Reverse engineering, scraping, or copying the Service, or using it to build a competing product.
• Sending spam or unsolicited messages, or using the Service's email, SMS, WhatsApp, or calling features in violation of anti-spam, telemarketing, and messaging laws (for example CAN-SPAM, CASL, the TCPA, or the Florida Telephone Solicitation Act) or our WhatsApp Commerce & Telecom Terms — including texting people who have not opted in, ignoring STOP requests, or texting during quiet hours.
• Recording or transcribing calls without the notice or consent the law requires, removing or altering the AI and call-recording disclosure on AI-answered calls, or using the Service for robocalls or auto-dialed marketing calls.
• Impersonating any person or organization, or misrepresenting your affiliation.
• Placing an unreasonable load on the Service or interfering with its operation.

3. AI Features

When using our AI tools, you may not generate content that violates this AUP or our AI & Content Terms. You must not present AI-generated personas or assistants (including Lily and the AI front desk) as real human staff, licensed instructors, or bookable people; you must not use AI output — in writing or by voice — to provide medical, dive-fitness, dive-safety, legal, financial, or other professional advice without qualified human review; and you must not use AI voice or avatars to imitate a real person without that person's permission.

4. Data & Privacy

You must have a lawful basis and appropriate notice before uploading personal data about other people (including your customers), and you must handle that data in line with our Data Processing Addendum. Do not paste your customers' personal information into free-form AI content prompts, and do not use the Service to collect payment-card numbers or medical information by phone or message.

5. Your Responsibility for Real-World Services

DiveConnect provides software only. You are solely responsible for the accuracy of your listings and for the safety, licensing, insurance, and legal compliance of the dive services you sell and deliver to your customers.

6. Enforcement

We may investigate suspected violations of this AUP and take action we consider appropriate, including removing content, suspending or terminating accounts, and cooperating with law enforcement. Serious or repeated violations may result in immediate termination without refund.

7. Reporting Abuse

To report a violation of this policy, contact legal@diveconnect.ai.