AI & Content Terms

Last Updated: October 14, 2026

These AI & Content Terms govern your use of the AI-assisted features of DiveConnect.ai — including text, image, audio, and video generation; the AI crew; Lily, the AI assistant that answers your phone, chats with visitors, and helps you in the dashboard; the AI messaging front desk; live translation and the phone interpreter; and any other AI personas or assistants (collectively, "AI Features"). They are part of our Terms of Service and should be read with our Acceptable Use Policy.

1. Ownership of Output

As between you and DiveConnect, you own the content you generate with the AI Features ("Output"), subject to third-party rights and the providers' own terms. Because AI systems are probabilistic, Output may not be unique — other users may generate similar or identical content — and we make no promise that Output is original or that you can obtain exclusive rights in it.

2. Output Is Provided "As Is"

AI Output can be inaccurate, incomplete, or misleading, and may "hallucinate" facts. Output is provided "as is" without warranty. You are responsible for reviewing, editing, and verifying Output before you publish it or rely on it.

3. No Professional or Safety Advice

AI Output is not professional advice and must not be used as a substitute for it. In particular, Output is not medical advice, dive-safety or dive-planning guidance, legal advice, or financial advice. Diving carries inherent risks; decisions about diver fitness, safety, certification, equipment, and conditions must be made by qualified humans, not by AI.

4. You Are the Publisher

When you publish Output on your website, listings, communications, or elsewhere, you are the publisher and are responsible for it — including its accuracy and its compliance with law and third-party rights. Do not present Output as independent or verified fact without review.

5. AI Personas — Mandatory Disclosure

The Service may let you enable AI personas or assistants (branded characters that can answer questions or help visitors). If you use any AI persona:

• You must clearly and conspicuously disclose that the persona is an AI, not a real person.
• A persona must never be presented as a real, licensed, or named human instructor or staff member, and must never be shown as a bookable person or used to accept bookings as if it were a human.
• Personas must not give individualized medical, dive-safety, or other professional advice, and must direct users to qualified humans for those matters.
• Where we provide default AI-disclosure labels or notices, you must not remove, hide, or alter them.

These disclosure requirements protect divers and help you comply with consumer-protection and AI-transparency rules. Misrepresenting an AI persona as a human is a violation of these terms and our Acceptable Use Policy.

6. Lily, the AI Phone & Messaging Front Desk

Lily and the AI front desk speak and write to your customers on your behalf. When you turn them on:

• AI disclosure. Lily introduces herself as your business's AI assistant at the start of every call (with a notice that the call may be recorded), and this disclosure is on by default. You must keep it on and must not instruct Lily to claim to be human. See Section 8 of our WhatsApp Commerce & Telecom Terms.
• Information, not advice. Lily answers from the information you give the Service (your prices, schedules, policies, and FAQs) and may get things wrong. She does not give medical, dive-fitness, dive-safety, legal, or financial advice. The messaging front desk hands medical, payment and refund, legal, complaint, and custom-quote conversations to your staff instead of answering them automatically, and you must not configure Lily or the front desk to give such advice.
• No payments or medical details by voice. Lily has no way to take a card number or record medical answers over the phone, and you must not ask callers to give them. Instead she can text the caller your secure payment link or your own waiver and medical form.
• Hand-off to humans. You are responsible for keeping your escalation contacts and business hours current so that callers and customers who need a person can reach one, and for reviewing what Lily and the front desk have said in your dashboard.
• Translation. Live translation and the phone interpreter are machine translation and can be inaccurate. Confirm anything important — prices, dates, safety information — in writing.

7. Disclosing AI-Generated Content

Where the law or a platform's rules require it, you must label content as AI-generated — for example, AI-generated video avatars, synthetic voices, and realistic images of people or places — and you must not use AI Features to create content that could mislead people into thinking it shows real events, real staff, or real customers.

8. Prohibited Uses

You may not use the AI Features to generate content that violates our Acceptable Use Policy, to impersonate real people, to create deceptive endorsements or reviews, or to produce unlawful, infringing, or harmful content. You must also comply with the usage policies of the underlying AI providers.

9. AI Providers & Training

We use third-party AI providers to power the AI Features, including Anthropic (Claude), OpenAI, and Google (Gemini) for text, speech, and images; Retell AI, Soniox, and DeepL for phone calls, speech recognition, and translation; ElevenLabs for AI voice; and Replicate, Higgsfield, and HeyGen for image, avatar, and video generation. The full list is in our Privacy Policy. These providers process your content under their own terms; we do not use your content to train our own models.

10. Personal Data in AI Features

Some AI Features exist to handle your customers' communications — Lily, the front desk, email and message drafts, and translation necessarily process the caller's or sender's words and contact details. That processing is part of the Service and is governed by our Data Processing Addendum. In free-form content tools (for example, when you ask for a blog post, a social caption, or an image), do not paste your customers' personal information into the prompt; it is not needed and is sent to third-party providers.

11. Changes

We may update these AI & Content Terms from time to time. We will post the updated version here and revise the "Last Updated" date above.

12. Contact

Questions about these terms? Contact legal@diveconnect.ai.