Data Deletion
Last Updated: October 14, 2026
You can delete your DiveConnect.ai account and associated data at any time. This page explains how, and what happens when you do.
Delete Your Account from the Dashboard
Sign in, go to Settings, and use Delete account in the Danger Zone. To protect you, we ask you to confirm with your current password. Deletion is permanent and cannot be undone, so export anything you want to keep first.
Request Deletion by Email
If you prefer, or if you sign in without a password (for example with Google), email privacy@diveconnect.ai from the address associated with your account. We will verify your identity and delete your data within 30 days, subject to legal obligations.
What Is Deleted
- Your user account and profile, and the organization you own, with its website, listings, bookings, customer records, content, AI-credit balance, call transcripts and call records, voicemails, and messages stored in the Service.
- If you are the only member of a shop, the shop and its data are deleted. If other team members still belong to a shop, the shop is kept for them and only your membership is removed.
- Your active DiveConnect subscription and add-ons are cancelled so you are not billed again. Unused credits and the remainder of any paid period are forfeited and not refunded (see our Subscription & Refund Terms).
- If you want to keep a domain you registered through us or a phone number you ported to us, contact support@diveconnect.ai before deleting your account so we can transfer it out (see our Domain Registration Agreement). Numbers we rented for you are released back to the carrier.
What Is Kept
Billing and tax records are kept by us and by Stripe for as long as tax and accounting law requires. Copies held by our service providers (for example, call recordings at our voice providers, or error logs) are deleted under their retention settings or when we ask them to. We may keep de-identified, aggregated statistics. Your own Stripe account and the payments your customers made to you there are yours and are not affected.
Personal data of your own customers is handled under our Data Processing Addendum. For more on how we handle data, see our Privacy Policy.