Email & marketing
Email inbox and campaigns
Last updated 2026-07-08
DiveConnect includes two email tools: an inbox so customer mail lives next to your bookings, and campaigns for staying in front of past customers. (Availability depends on your account setup — if you don't see a tab yet, it may not be enabled for your account.)
The inbox (Email tab)
- Mail to your shop address appears as threads in the dashboard — no separate webmail tab.
- Reply inline; attachments (like signed waivers or PDFs) download safely from the thread.
- Transactional mail your site sends (confirmations, reminders) is logged, so you can always see what a customer received.
Campaigns (Marketing tab)
- Compose — write it yourself or let the AI copywriter draft a subject and body from a short prompt (e.g. "announce our September Komodo liveaboard").
- Audience — automatically everyone who has booked, bought, stayed, or messaged you, de-duplicated, minus anyone who unsubscribed. You'll see the exact recipient count before sending.
- Send or schedule — send now or pick a time; big lists are delivered in batches automatically.
- Results — delivery, opens, and clicks appear on the campaign as they happen.
Compliance is handled for you
- Every campaign carries a one-click unsubscribe (both a footer link and the mail-client-level unsubscribe header). Unsubscribes are honored automatically on all future sends — you never need to keep your own suppression list.
- Daily send limits protect your sender reputation: campaigns and inbox replies share a per-day budget, and anything over the cap simply queues for the next day rather than being dropped.
Deliverability tips
- Send from a verified domain (we set this up as part of email onboarding) — it's the biggest factor in reaching inboxes.
- Write like a dive shop, not a brochure: one clear topic and one clear link outperform image-heavy blasts.
- Campaign frequency of one or two per month keeps unsubscribes low.
Need a hand? Email us at admin@diveconnect.io or open a ticket from your dashboard under Support — we usually reply within one business day.