Running your shop
Manage bookings
Last updated 2026-07-08
Every reservation — from your website, entered by hand, or arriving from the DiveConnect.io marketplace — lands in Bookings, in one calendar and one list.
Where bookings come from
- Your website: customers book and pay online; confirmations email automatically.
- Walk-ins / phone: add a booking manually — pick the trip, date, customer, and party size.
- Marketplace: bookings made on DiveConnect.io appear automatically with the traveler's details and deposit status.
Statuses and the waitlist
- Pending → Confirmed: confirm one at a time, or select several and use Confirm Selected.
- Waitlist: when a trip is full, new bookings can wait. If someone cancels, the oldest waitlisted booking is promoted automatically and the customer gets an email — no chasing.
- Cancelled: frees the spot (and triggers the waitlist promotion above).
Automatic reminders
Day-before reminder emails go to every confirmed customer with the dive date and arrival tips. If a balance is still owed and a payment link is on file, the reminder includes it. No setup needed beyond connected email.
Dive-day tools
- Check-in: mark divers as arrived from the booking card — marketplace bookings support no-show marking too (no-shows forfeit their deposit per the marketplace policy).
- Instructor assignment: assign manually or use Assign Best, which matches by availability, language, and workload.
- Weather check: score the day's conditions for a booking and reschedule from the same dialog if needed.
- Export: select bookings and export them (e.g. for a boat manifest).
Calendar views
Switch between month, week, and day views to see load at a glance; each date shows its bookings and remaining capacity.
Tips
- Set realistic trip capacity — the waitlist does the overbooking management for you.
- Link a lodging stay to a dive booking (Lodging → Bookings) and the dive card shows the stay dates — handy for dive-and-stay packages.
- Analytics shows booking trends at 7/30/90 days — watch which trips fill fastest and schedule more of them.
Need a hand? Email us at admin@diveconnect.io or open a ticket from your dashboard under Support — we usually reply within one business day.